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etvfutures.com December 17, 2017


Why NatWest is closing its Gorleston High Street branch

03 December 2017, 10:37 | Lena Norman

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A new specialist taskforce of NatWest TechXperts will be dedicated to supporting customers with training and support with digital skills until the branch closes.

A spokeswoman for RBS said the majority of branches closing in Scotland (72%) would have either a community banker or mobile branch stop available.

The bank says in Oundle, 88 per cent of customers are already banking in other ways locally.

"Customers will also have a range of alternative ways to bank, including: online and mobile for simple transactions, telephony, and webchat for assisted help and the Post Office for face to face interactions".

"Over 5 million customers now use our mobile banking app and one in five only bank with us digitally".

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The report by the Public Policy Institute for Wales found evidence that: 'bank branch closures are having a negative impact on individuals and businesses in Wales, but more specific research is need to ascertain what impact bank branch closures is having on individuals and communities. Transactions at the NatWest Oundle branch have fallen by 29 per cent since 2012 with only 58 customers now visiting the branch on a weekly basis.

The number of people going into the bank had fallen, by 40 per cent across the United Kingdom, since 2014, the company said and in that period, mobile transactions (internet banking) had increased by 73 per cent. 57 per cent of customers are now choosing to bank digitally with us on a regular basis instead.

She said: "We have listened closely to feedback from local communities and have extended the time between announcing our decision and the branch closure to six months". These include full Financial Health Checks, opening personal accounts and discussing their short-term borrowing needs.

Ahead of a meeting between the two governments expected on Monday, Mr Wheelhouse wrote: "I call on the United Kingdom government to establish and enforce a guaranteed minimum level of service provision for essential banking services, recognising the importance of continued access to banking for communities across Scotland, and across the United Kingdom".

The nearest branch, Great Yarmouth Market Place, is 2.6 miles away. They will be able to work flexibly to support customers, including holding customer appointments in community locations and at customer homes where necessary.



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