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Starbucks Issues Apology After Racial Slur Was Written On Customer's Cup
18 May 2018, 06:25 | Cesar Cruz
A sign posted outside a Philadelphia Starbucks after last month's racism row
The store offered Pedro a $50 gift card, which he rejected "because it's like an insult overall".
The customer, named Pedro, ordered two drinks on Tuesday from a store in La Canada Flintridge, north of Los Angeles, according to NBC Los Angeles.
This time around, Starbucks management responded saying, "This is not the welcoming experience we aim to provide, and we have reached out to this customer to apologize and make this right". "We asked for his forgiveness and we are working to correct this".
"After the April 12 incident, Starbucks vowed to "take actions" to fix and reaffirm our values and vision for the kind of company we want to be". "This kind of mistake is unacceptable and we will take additional steps to assess what happened here and how our partners can be better", Starbucks said in the email.
Apparently the Starbucks worker understood the man say "Venti White Mocha" and "Venti Ice Caramel Macchiato", but not his name Pedro.
"I'm disappointed in Starbucks", one customer told the station.
Starbucks announced last month that it would close its more than 8,000 company-owned stores on the afternoon of May 29 to conduct racial-bias training for employees following a manager's decision in Philadelphia to call police after two black men sat down at a store to wait for someone before buying anything.
The two men were arrested while waiting for a friend at a Starbucks café.
The barista believed to be responsible for writing the slur at the La Cañada Flintridge location is said to be in her 20s.
"One of our team leaders met with the customer this morning at one of our local stores in the area, and he accepted our apology", a Starbucks spokesperson told CBS MoneyWatch.
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